For Managers/Supervisors

Invest in your workforce

Our Employee Assistance Program offers employers assessment and referral services, short-term counseling for employees and improved engagement. Our providers can provide tools and techniques that will develop the employee’s ability to manage stress and improve workplace performance.

A healthy workforce can lead to high-quality productivity. Our EAP can help your workforce stay healthy.

  • Reduce absenteeism
  • Reduce workplace accidents
  • Reduce turnover and replacement cost
  • Facilitate return to work
  • Improve efficient use of healthcare through early identification

A good manager wants to identify and manage potential workplace violence and other safety risks. He or she wants to support staff in critical incidents and facilitate a proper adjustment to mergers, closings or changes that affect large parts of the workforce. He or she also wants to maintain a drug-free workplace where employees have ways to proactively and conducively manage stress and fatigue.

To find out how the EAP can work for your team or employee, please call 800-448-8326.

Employee referral

EA referrals are a powerful management tool that allows a manager to support employees without getting involved in the employees’ personal issues. Under current UF Health Shands policies, these referrals are considered voluntary and the employee can chose not to follow this recommendation. An exception to this is any suspicion of the drug-free workplace policy violation or fitness-for-duty concerns. Please consult with your colleagues in Occupational Health and Employee Relations to coordinate a response under those circumstances.

Management consultation

Employee Assistance Consulting provide consultation to managers, HR professionals and corporate partners for behavioral health and behavioral risk concerns that impact the workplace, including but not limited to:

  • Challenges associated with change
  • Complex performance issues
  • Displacement planning
  • Fitness for duty and medical clarification
  • Interpersonal effectiveness (how well we deal with each other as people)
  • Recovery and critical incidents
  • Team member illness or death
  • Troubled team members
  • Threats of workplace violence


Contact with EAP professionals is strictly confidential — exceptions to the confidentiality policy are made only when the employee gives explicit permission or when the law requires. EAP professionals are required to report situations that are imminently life-threatening or those that involve the abuse or neglect of a child or vulnerable adult.

Critical incidents & debrief

In the event of a Critical Incident at a UF Health Shands facility, please call 352-265-5447 during office hours, Secure Chat Joseph Munson and email The Critical Response team will provide counseling and debriefing support to our health care workers in all disciplines after an adverse event/trauma.

Situations can include traumatic clinical events, the death of a patient, death of a staff member and any other event that is emotionally challenging.

Counselors are trained to provide crisis intervention, team briefing and mentoring. Providing psychological first aid and continuing support will allow the health care workers to regain their sense of competence and skill, and continue to be a productive member of the health care team.